1) What
is your method of payment and when will I get billed?
2) When can I expect my order?
3) What is your return/exchange policy?
4) How do I measure my pet?
5) May I cancel and change my order?
6) How can
I contact Spock & Elvis?
7) What are your shipping charges?
1) What is your method
of payment and when will I get billed?
We accept Visa, Master card, American Express and Postal Money orders.
Sorry, we do not accept checks. We will charge your credit card
when we ship your order. Money order payments must be received before
we can ship your order. (Please note Purchase Order #’s on
money orders sent) All Money orders can be sent to:
Spock & Elvis
27 Middle Neck Rd.
Great Neck, NY 11021
2) When can I expect
my order?
For in stock merchandise, please allow up to 7 business days for
delivery via USPS Priority Mail or UPS Standard Ground service.
For custom orders or out of stock merchandise, please allow up to
3 – 4 weeks.
3) What is your return/exchange
policy?
You have up to 14 days from date of receipt to return any item in
it’s new and unused original condition for a refund or store
credit less shipping cost. A return authorization must be received
before merchandise may be sent back to us. You are responsible for
return shipping.
For sizing exchanges, we offer one complimentary exchange at no
shipping cost.
Personalized or Special order items are not returnable.
4) How do I measure
my pet?
For clothing, measure from the base of the neck to the base of the
tail and the girth of the chest (in inches).
CLICK
HERE for more information on how to measure your pet (this will open
a new browser window).
5) May I cancel and
change my order?
Cancellations or changes may be made within 12 hours of order placement.
Please contact via email with the confirmation number.
6) How can I contact
Spock & Elvis?
Click
HERE to use our online feedback form to speak to spock & elvis
(and their people, too!)
or send mail to:
Spock & Elvis
27 Middle Neck Rd, Great Neck, NY 11021
516.466.3701
